MAURITIUS WELCOMES YOU

Our commitment
At Beachcomber Resorts & Hotels, ensuring a safe and healthy environment for our Guests and Artisans has always been of the utmost importance. This is clearly set out in our Safety & Health Policy and through our heightened Safety Standards in place.

We are reopening our properties and wish to reassure our partners, teams and holidaymakers alike that we are providing them with the safest environment, fully compliant to sanitary measures set up by local authorities, WHO recommendations and industry best practices. 

Safe Place Label
The Group has been actively engaged over the years implementing an array of health and safety measures, such as HACCP certification of its hotels, annual legionella risk assessments, continuous water quality testing and annual air quality monitoring by SGS and QuantiLab. In response to the COVID-19 crisis, Beachcomber has partnered with LIBA, an ISO 17025 accredited international bioanalytical laboratory, to help confirm to all stakeholders, through our SAFE PLACE label, that the safety and hygiene practices are in place and verified.

The SAFE PLACE label provides additional peace of mind to Guests when booking their stay in a Beachcomber Hotel for an exclusive and safe relaxing holiday experience.

General Measures

• Enhanced hygiene measures are in place in all Beachcomber hotels through clear protocol, which strictly complies with World Health Organisation recommendations and local sanitary regulations.  All key high touch points in Guest areas are sanitised multiple times a day, including with use of electrostatic sprayers.
• Hand sanitisers are available on reception desks in all common areas for use by guests.
• Availability of an Infirmary on the resort with a Nursing Officer / else a Doctor on call.
• Our Safe Place Champions readily available to provide any further assistance to Guests and explain sanitary protocols which are in place.
• If a positive case is detected during the stay, Guest will be requested to self-isolate in a room for a period of at least 7 days.
• The medical situation of the positive person will be assessed by the Ministry of Health teams and who will recommend for treatment in an hospital setting. The person may be transferred to an hotel-hospital, in a public hospital or in a private clinic depending on the medical situation.

Artisan Journey

• Our Artisans’ health is monitored daily and those who are in contact with Guests have been vaccinated. 
• Our Artisans are continually trained and practice in each of their daily tasks the hygiene protocols, including regular hand sanitisation.

Pre-arrival

• In order to optimise communication with our Guests and help better prepare their stay, we offer the possibility to complete a Pre-registration form and Online Check-in prior to arrival. The hotel will do their utmost to attend to special requests. 

Transfer to hotel

•  Our transport services and partners follow reinforced precautionary measures with vehicle cleaned and disinfected prior to each trip.

Arrival

• A warm welcome from our team with our porter who will sanitise your luggage before it enters the room. 
• Online Check-in on your own device is possible, with contact-less payments available.
• We make sure all key cards are appropriately disinfected.
  
  

Rooms

• Prior to arrival, your room has been deep cleaned and disinfected, with particular attention to all contact points.
• We take extra care to meet our guests’ individual requirements. Generally, one Artisan will enter your room daily for cleaning, unless requested otherwise.
• Digital Room directory, Brochures and Menu cards available in room via QR codes.
• Paper collaterals generally available on request.

Bar & restaurants

• Tables and chairs sanitised before and after each usage.
• Menu and Bill folders also sanitised between each use.
• A la carte service prioritised over buffets.
• Buffet service, if available, will privilege live cooking stations and food plating.

Room service

• Safe contactless room service delivery will be available if requested.
• Room service menus offer a wider choice, featuring some of our local delights.
  
  

Spa

• We request our Spa guests to take a shower before coming in for a treatment.
• Complete cleaning and disinfection routine followed between each cabin use. 

Fitness

• Frequent cleaning and disinfection will take place.  
• Guests invited to wipe down equipment before and after use.

Water sports

• Cleaning and disinfection of equipment and accessories after Guest use, with particular attention to lifejackets, snorkelling gears and key high touche areas.

Entertaining

• As usual, parents required to fill in and submit the registration form.
• Staffing ratio per age group categories would be applicable.
• Activities per age group would be spread across different areas, promoting outdoor locations.
• Kids will be encouraged to wash their hands frequently.
• Kids Club area and toys cleaned and disinfected at frequent intervals.

Art of elegance

• Clothes tried by guests segregated and steam cleaned before being placed back on display.
• No change policy will be applied.

Golf Journey

• Bookings required to be made in advance.
• Golfer to use his own equipment.
• Flag handling is prohibited and holes are raised with anti-sink disks.
• Driving range area is spaced to ensure adequate social distancing.
• There are no bins on the golf course. Golfers are required to put their waste in the bins at the Clubhouse.
• No rake in the bunkers on the course. Ball can be played in the bunkers without raking after.

Departure

• A contactless check-out is also possible, a room account Pre-departure bill together with a secure payment link can be sent by email.